The contact links on this page are made available to the user community for enquiring about or reporting issues with the ECCAIRS Reporting System and the related activities. Please limit usage of these addressees to their scope.
This link can be used for obtaining an Organisation ID that you need for activating a repository.
ECCAIRS Portal (this website)
This link can be used for ECCAIRS Portal related issues, such as account issues (cannot login, forgot my password...), access to certain sections and pages, or in general exposed contents of this Portal. The message will arrive in the inbox of the portal coordinator.
⇒ Do not use this e-mail address for problems or assistance on the ECCAIRS Reporting System. See ECCAIRS Support below for further detail.
EU Aviation Safety Reporting Portal
SRIS - Safety Recommendations
For issues with the SRIS – Safety Recommendations Information System use this link. The same link can be used when exchanging Safety Recommendation related information in the context of ENCASIA Working Group on Safety Recommendations (WG6).
This link can be used to ask support questions about the ECCAIRS Reporting System software applications and tools.
Before requesting support you are encouraged to consult the White Papers, Manuals and other Help files made available on the portal, as the answers to your enquiry might often be found there.
⇒ Any non-governmental body (operators, ATM, industry...) shall direct their support request to the National Point of Contact. Non-EU bodies and entities shall direct their support requests to the assigned local support provider, or to ICAO.
Please note that the above link should not be used to report problems with the applications from the ECCAIRS Reporting System software suite: this still needs to be done in the Problem Report section of the portal.
⇒ Training from the JRC has been discontinued. For additional details consult the Training section of the portal.
This link can be used for training related issues. The message will arrive in the inbox of the training coordinator.
ECCAIRS Project Information
This link can be used for general issues related to ECCAIRS. The message will arrive in the inbox of the project coordinator
⇒ Do not use this e-mail address for ECCAIRS Portal related issues, for support or training or for issues related to the ECCAIRS Reporting System or the EU Aviation Safety Reporting Portal, for SRIS or for DINER; use the dedicated links on this page instead.
If you are a software developer and want to link your proprietary system programmatically to ECCAIRS, use this link which will reach the developers of the ECCAIRS Reporting System.
ECCAIRS Data Exchange Network
For issues with the DINER Data Exchange Network use this link.